Contact Us

At Petcendra, we are committed to making your shopping experience simple, convenient, and enjoyable.

Whether you have questions about our pet toys, need assistance with an order, or require support after your purchase, our customer service team is here to help.

How We Can Help

Please contact us regarding:

  • Product details, features, and specifications
  • Order confirmation and order status updates
  • Shipping and delivery questions
  • Damaged, defective, missing, or incorrect items
  • Returns and refunds
  • Payment-related concerns
  • Privacy requests or other customer support matters

Existing Orders

For questions about an existing order, please provide:

  • Your order number
  • The email address used at checkout
  • A brief description of your request

Providing these details allows us to quickly locate your order and provide more efficient assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us review your request, please provide clear photos or videos showing:

  • The product condition
  • The issue with the item
  • The original packaging
  • The shipping label

Our team will review your request and work with you to find an appropriate solution.

Returns

Please contact our customer support team before returning any product.

We will review your return request and provide the correct return instructions and designated return address.

Items returned without prior authorization may not be accepted or processed.

Business Information

Petcendra is owned and operated by Dongguan Hengfeng Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Petcendra.

Brand Name: Petcendra
Company Name: Dongguan Hengfeng Technology Co., Ltd.
Registered Address: Room 1104, No. 1040 Songfo Road, Dalang Town, Dongguan City, Guangdong Province, China.
Email: service@petcendra.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.