Privacy Policy

This Privacy Policy explains how Petcendra collects, uses, shares, and protects personal information when you visit petcendra.com, place an order, contact us, or use our services.

Petcendra is owned and operated by Dongguan Hengfeng Technology Co., Ltd.

Shopping and Customer Support

To purchase products from Petcendra, select your preferred pet toy or accessory, add the item to your cart, and complete checkout with accurate contact, shipping, and payment information.

Orders will be delivered to the shipping address provided during checkout. After your order has been dispatched, a shipping confirmation email with available tracking information will be sent to you.

To request a return, please contact service@petcendra.com within 30 calendar days after delivery and before sending any item back. If your return request is approved, we will provide the appropriate return instructions and designated return address.

Approved refunds will be issued to the original payment method within 5–10 business days after an eligible return has been received and inspected.

For assistance with orders, shipping, returns, refunds, or other customer service matters, please contact Petcendra using the information provided below.

Information We Collect

Depending on how you interact with our website, we may collect:

Your name, email address, phone number, billing address, and shipping address
Order details, account information, payment details, and transaction records
Customer service communications and inquiries
Device information, browser type, IP address, approximate location, and website activity
Information collected through cookies and similar technologies

Payment information may be processed directly by authorized payment providers and is not stored by Petcendra in full.

How We Use Personal Information

We may use personal information to:

Process orders, payments, shipping, returns, and refunds
Provide customer support and order updates
Operate, maintain, and improve our website and services
Personalize shopping experiences and improve product recommendations
Analyze website performance and customer interactions
Prevent fraud and maintain website security
Send promotional communications where permitted
Comply with applicable legal and regulatory requirements

How We Share Personal Information

We may share necessary personal information with trusted service providers that support our business operations, including:

Shopify and website hosting providers
Payment processors
Shipping carriers and fulfillment partners
Analytics and marketing service providers
Customer support and fraud-prevention services
Professional advisers and legal authorities when required

These third parties may only process information as necessary to provide their services or comply with legal obligations.

We may also disclose information when necessary to protect our rights, customers, business operations, or services, or as part of a lawful business transaction.

Cookies and Similar Technologies

Petcendra uses cookies and similar technologies to:

Operate website functions
Remember customer preferences
Understand website usage
Improve website performance
Support analytics and advertising activities where permitted

You can manage cookie preferences through your browser settings or available privacy tools on our website. Disabling certain cookies may affect some website functions.

Marketing Communications

Where permitted by applicable law, we may send promotional emails, product updates, or other marketing communications.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide customer support
Process returns and refunds
Prevent fraud
Resolve disputes
Meet legal and regulatory obligations

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information
Request correction or deletion of personal information
Request a copy of certain personal data
Restrict or object to certain processing activities
Withdraw consent where applicable
Opt out of certain targeted advertising or data sharing
Appeal certain privacy request decisions where applicable

We may need to verify your identity before processing privacy requests. Certain rights may be limited by applicable laws.

To submit a privacy request, please email service@petcendra.com with the subject line:

“Privacy Request”

Children’s Privacy

Petcendra’s website is not intended for children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

International Processing

Your personal information may be processed in countries other than your country of residence.

Where required by applicable law, we use appropriate safeguards to protect personal information during international processing.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated version will be published on this page and will become effective when posted.

Business Information

Petcendra is an online retail store operated by Dongguan Hengfeng Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through petcendra.com.

Brand Name: Petcendra

Company Name: Dongguan Hengfeng Technology Co., Ltd.

Registered Address: Room 1104, No. 1040 Songfo Road, Dalang Town, Dongguan City, Guangdong Province, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For privacy questions, orders, shipping, returns, refunds, or other customer service requests, please contact us: