Your Privacy Choices

At Petcendra, we respect your privacy and believe you should have control over how your personal information is collected, used, and shared.

Petcendra is owned and operated by Dongguan Hengfeng Technology Co., Ltd.

This page explains the privacy choices available to you and how you may manage certain preferences related to cookies, advertising, analytics, communications, and personal information processing.

The privacy rights available to you may vary depending on your location and applicable privacy laws.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Receive a copy of certain personal information in a portable format
  • Request information about how your personal information is collected, used, or shared
  • Restrict or object to certain processing activities
  • Opt out of targeted advertising or certain data-sharing activities
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions regarding privacy requests, where applicable

These rights may be subject to identity verification requirements, legal exceptions, and other limitations permitted by applicable laws.

How to Submit a Privacy Request

To exercise an available privacy right, please contact us by email with the subject line “Privacy Request.”

Please include:

  • Your full name
  • The email address associated with your order or account
  • Your order number, if applicable
  • A clear explanation of your request

Please do not include passwords, payment card details, or other sensitive authentication information in your request.

Email: service@petcendra.com

Identity Verification

To protect your personal information, we may request additional information to verify your identity before completing your request.

If someone submits a request on your behalf, we may require proof of authorization and identity verification as permitted by applicable law.

Cookie and Tracking Preferences

Petcendra may use cookies and similar technologies to:

  • Operate and maintain website functionality
  • Remember your preferences
  • Understand website usage and performance
  • Improve customer experience
  • Support analytics and advertising activities

You may manage cookie preferences through available cookie settings, browser controls, device privacy settings, or other supported opt-out tools.

Please note that disabling certain cookies may affect website features and functionality.

Advertising Preferences

We may work with advertising and analytics providers to provide more relevant content and measure advertising performance.

Depending on your location and applicable laws, you may have choices regarding:

  • Targeted advertising
  • Certain tracking technologies
  • Personalized marketing activities

You may manage these preferences through available privacy tools, browser settings, or applicable opt-out mechanisms.

Email Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the “Unsubscribe” link included in our marketing emails.

Please note that even if you unsubscribe from promotional communications, we may still send essential messages related to:

  • Order confirmations
  • Shipping updates
  • Returns and refunds
  • Account security
  • Customer service requests

Non-Discrimination

Petcendra will not unlawfully discriminate against you for exercising your privacy rights.

We will continue to provide access to our services and customer support without treating you unfairly because you have submitted a valid privacy request.

Changes to Your Privacy Choices

We may update this Privacy Choices page from time to time to reflect changes in our services, privacy practices, or applicable legal requirements.

Any updates will be published on this page and become effective when posted.

Contact Information

For questions about your privacy choices or to submit a privacy request, please contact us:

Brand Name: Petcendra

Company Name: Dongguan Hengfeng Technology Co., Ltd.

Registered Address: Room 1104, No. 1040 Songfo Road, Dalang Town, Dongguan City, Guangdong Province, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to privacy requests and customer inquiries within 1–2 business days.