Your Privacy Choices
Privacy Preferences and Consumer Rights
At Petcendra, we respect your privacy and believe you should have meaningful control over your personal information.
Petcendra is owned and operated by Chaozhou Jiahe Xuan Trading Co., Ltd.
This page explains how you may exercise certain privacy rights and manage your preferences regarding cookies, advertising, analytics, and communications.
The privacy rights available to you may vary depending on your location and applicable privacy laws.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request a portable copy of certain personal information
- Restrict or object to certain types of data processing
- Opt out of targeted advertising or certain data-sharing activities
- Request information about how your personal information is collected, used, and disclosed
- Withdraw consent where processing is based on consent
- Appeal a decision regarding a privacy request where applicable
These rights may be subject to identity verification requirements, legal exceptions, and limitations permitted by applicable law.
How to Submit a Privacy Request
To exercise an applicable privacy right, please email service@petcendra.com with “Privacy Request” in the subject line.
Please include the following information:
- Your full name
- The email address associated with your order or account
- Your order number, if applicable
- A clear description of your request
For your security, please do not send payment card information, passwords, or other sensitive authentication details by email.
Identity Verification
To protect your personal information, we may request additional information to verify your identity before processing your privacy request.
If an authorized representative submits a request on your behalf, we may require proof of authorization and identity verification information where permitted by law.
Cookie and Advertising Preferences
Petcendra may use cookies and similar technologies to operate our website, remember preferences, improve website performance, understand customer interactions, and provide relevant advertising.
You may manage cookie preferences through available cookie settings, browser controls, device privacy settings, or supported opt-out tools.
Please note that disabling certain cookies may affect website functionality and your browsing experience.
Email Communication Preferences
You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in our marketing emails.
Even after unsubscribing from marketing communications, you may continue to receive essential service-related messages, including:
- Order confirmations
- Shipping updates
- Return and refund communications
- Security notifications
- Customer support responses
Non-Discrimination and Appeals
Petcendra will not unlawfully discriminate against you for exercising your applicable privacy rights.
Where permitted by law, you may appeal a decision regarding your privacy request by replying to our response email and providing additional information or reasons for reconsideration.
Contact Information
For questions about your privacy choices or to submit a privacy request, please contact us:
Brand Name: Petcendra
Company Name: Chaozhou Jiahe Xuan Trading Co., Ltd.
Registered Address: Room 402, 4th Floor, Building 34, Houtang Section, Fengxin Street, Xiangqiao District, Chaozhou, Guangdong, China.
Email: service@petcendra.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to privacy-related inquiries within 1-2 business days.