Payment & Security

Petcendra is owned and operated by Dongguan Hengfeng Technology Co., Ltd.

Accepted Payment Methods

Available payment methods are securely displayed during checkout.

Payment options may vary depending on your location, currency, device, and payment provider. Please select your preferred payment method from the available options before completing your purchase.

Payment Authorization

All orders placed through Petcendra are subject to payment authorization, verification, and fraud-prevention checks.

Your bank or payment provider may:

Request additional payment or identity verification
Decline a transaction
Place a temporary authorization hold
Require additional processing time

These decisions and processing times are managed by your bank or payment provider.

Secure Checkout

Petcendra uses Shopify and trusted payment providers to process transactions through secure checkout systems designed to protect your payment and personal information.

Petcendra does not directly store complete payment card details submitted through authorized payment providers.

For a safer checkout experience, we recommend using a trusted device, an updated browser, and a secure internet connection when placing your order.

Prices and Charges

All product prices, shipping fees, applicable taxes, discounts, and final order totals will be clearly displayed before payment confirmation.

Please review your order information carefully before completing your purchase.

Any currency conversion fees, international transaction fees, or additional charges applied by your bank or payment provider are determined by the payment provider and are not controlled by Petcendra.

Payment Issues

If your payment cannot be completed, please check that:

Your payment information has been entered correctly
Your billing address matches your bank records
Sufficient funds or credit are available
Any required verification steps have been completed

If the issue continues, please contact your bank or payment provider.

You may also contact Petcendra customer support for assistance with checkout-related questions.

Discount Codes

Discount codes must be entered before completing checkout.

Unless otherwise stated, discount codes:

Cannot be combined with other promotions
Cannot be exchanged for cash
Cannot be transferred to another customer
Cannot be applied to previous orders

Additional requirements, expiration dates, or product limitations will be provided with each promotion.

Refunds

Approved refunds will be issued to the original payment method according to our Return & Refund Policy.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Business Information

Brand Name: Petcendra

Company Name: Dongguan Hengfeng Technology Co., Ltd.

Registered Address: Room 1104, No. 1040 Songfo Road, Dalang Town, Dongguan City, Guangdong Province, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For questions regarding payments, charges, discount codes, refunds, or checkout issues, please contact Petcendra customer support: