Payment & Security

Petcendra is owned and operated by Chaozhou Jiahe Xuan Trading Co., Ltd.

Accepted Payment Methods

Available payment methods are displayed securely during checkout.

Payment options may vary depending on your location, currency, device, and payment provider. Please select one of the available payment methods before completing your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention checks.

Your bank or payment provider may:

Request additional identity or payment verification
Decline a transaction
Place a temporary authorization hold
Require additional processing time

These decisions and processing times are controlled by your bank or payment provider.

Secure Checkout

Checkout is processed through Shopify and authorized payment providers using security measures designed to protect payment and transaction information.

Petcendra does not directly store complete payment-card details submitted through authorized payment providers.

For additional protection, please use a trusted device, an updated browser, and a secure internet connection when placing an order.

Prices and Charges

Product prices, shipping fees, applicable taxes, discounts, and the final order total will be displayed before payment is submitted.

Please review all order details carefully before completing your purchase.

Currency-conversion charges, foreign-transaction fees, or other bank-related fees may be determined by your payment provider and are not controlled by Petcendra.

Payment Issues

If your payment is declined, please verify that:

Your payment details are correct
Your billing address matches the information held by your bank
Sufficient funds or credit are available
Any required verification has been completed

If the issue continues, please contact your bank or payment provider. You may also contact Petcendra customer support for assistance with checkout-related questions.

Discount Codes

Discount codes must be entered before checkout is completed.

Unless otherwise stated, discount codes:

Cannot be combined with other offers
Cannot be exchanged for cash
Cannot be transferred
Cannot be applied to previous orders

Any additional eligibility requirements, expiration dates, or product restrictions will be stated with the applicable offer.

Refunds

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

Your bank or payment provider may require additional time to display a refund after it has been issued.

Business Information

Brand Name: Petcendra

Company Name: Chaozhou Jiahe Xuan Trading Co., Ltd.

Registered Address: Room 402, 4th Floor, Building 34, Houtang Section, Fengxin Street, Xiangqiao District, Chaozhou, Guangdong, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For questions about payments, charges, discounts, refunds, or checkout, please contact Petcendra customer support: