Terms and Conditions

These Terms and Conditions govern purchases made through petcendra.com (“Petcendra”), an online store operated by Chaozhou Jiahe Xuan Trading Co., Ltd.

By placing an order through the website, you enter into a purchase transaction with Chaozhou Jiahe Xuan Trading Co., Ltd., subject to these Terms and the policies published on our website.

Petcendra is owned and operated by Chaozhou Jiahe Xuan Trading Co., Ltd.

Product Information

We make reasonable efforts to display product descriptions, sizes, materials, colors, features, prices, and images accurately.

However, actual product appearance may vary slightly due to lighting conditions, screen settings, photography, manufacturing variations, or material characteristics.

We may correct errors, update product information, or change product availability at any time without prior notice.

Orders

An order confirmation confirms that we have received your order but does not guarantee final acceptance.

We may refuse or cancel an order due to payment failure, suspected fraud, inventory limitations, pricing errors, shipping restrictions, or other reasonable circumstances.

If payment has already been collected and the order is cancelled, an eligible refund will be issued to the original payment method.

Prices and Payment

Product prices, shipping fees, applicable taxes, discounts, and the final order total will be displayed during checkout.

By submitting payment information, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.

Shipping and Delivery

Shipping and delivery times are estimates and may be affected by destination, carrier operations, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information regarding order processing, delivery estimates, and shipping conditions.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are subject to our Return & Refund Policy and applicable consumer laws.

Please contact us before returning any product. Unauthorized returns may not be accepted or processed.

Product Use and Safety

Please follow all product instructions and safety recommendations provided with your purchase.

Pet products should be selected based on your pet’s size, activity level, and individual needs.

Please supervise pets during initial use and regularly inspect products for signs of wear or damage. Replace any product that may become unsafe for your pet.

Promotions

Discounts, promotional offers, and special pricing may be subject to eligibility requirements, expiration dates, product restrictions, or additional terms.

Promotional offers cannot be combined unless expressly stated otherwise.

Prohibited Activities

Fraudulent orders, unauthorized resale, abuse of promotional offers, interference with website operations, misuse of services, and other unlawful activities are prohibited.

We reserve the right to refuse service, cancel orders, or restrict access to our website where necessary to protect our business, customers, and services.

Limitation of Liability

To the fullest extent permitted by applicable law, Petcendra and Chaozhou Jiahe Xuan Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from purchases, products, or use of the website.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms and Conditions by publishing a revised version on this page.

The Terms in effect at the time an order is placed will generally apply to that purchase.

Business Information

Petcendra is an online retail store owned and operated by Chaozhou Jiahe Xuan Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through petcendra.com.

Brand Name: Petcendra

Company Name: Chaozhou Jiahe Xuan Trading Co., Ltd.

Registered Address: Room 402, 4th Floor, Building 34, Houtang Section, Fengxin Street, Xiangqiao District, Chaozhou, Guangdong, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

If you have questions about these Terms and Conditions, please contact us: