Terms of Use

These Terms of Use govern your access to and use of petcendra.com (“Petcendra”), an online store operated by Dongguan Hengfeng Technology Co., Ltd.

By accessing or using this website, you agree to these Terms of Use and the policies published on our website. If you do not agree with these Terms, please discontinue use of our website.

Petcendra is owned and operated by Dongguan Hengfeng Technology Co., Ltd.

Throughout these Terms, “Petcendra,” “we,” “us,” and “our” refer to Dongguan Hengfeng Technology Co., Ltd.

Website Use

You may use this website only for lawful and personal purposes.

By using our website, you agree not to:

Interfere with website operations or security
Attempt unauthorized access to website systems
Introduce viruses, malware, or harmful code
Use website content for fraudulent or unlawful activities
Collect or misuse customer information without authorization

We reserve the right to restrict or terminate access to our website if these Terms are violated.

Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, sizes, materials, colors, images, and other product details.

However, actual product appearance may vary slightly due to:

Screen settings
Lighting conditions
Photography effects
Manufacturing variations
Material characteristics

For pet toys and accessories, slight differences in size, color, texture, or appearance may occur due to production processes.

Customers are responsible for reviewing product details, intended use, size recommendations, and safety information before purchasing.

We reserve the right to correct errors, update product information, or modify product availability without prior notice.

Product Care and Safe Use

Please follow all product instructions and safety recommendations provided with your purchase.

Pet products should be used according to their intended purpose and selected based on your pet’s size, activity level, and individual needs.

Customers should:

Supervise pets when appropriate during product use
Regularly inspect products for damage or wear
Stop using products that become damaged or unsafe

Petcendra products are not a substitute for proper pet supervision.

We are not responsible for issues caused by improper use, misuse, or failure to follow product instructions.

Intellectual Property

All website content, including but not limited to:

Text
Images
Graphics
Logos
Product photographs
Designs
Website layouts

is owned by or licensed to Petcendra and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without prior written permission.

Third-Party Services

Our website may use or include links to third-party services, including payment providers, shipping providers, analytics services, and other external platforms.

We are not responsible for the content, availability, security, privacy practices, or actions of third-party services.

Your use of third-party services may be subject to their own terms, conditions, and privacy policies.

Disclaimer

The website and all content are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that:

The website will always be available
Website content will always be complete or error-free
All product information will meet every individual expectation

Your use of the website is at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Petcendra and Dongguan Hengfeng Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from:

Your use of this website
Products purchased through the website
Website interruptions or errors
Third-party services

Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms of Use periodically to reflect changes to our services, business practices, or legal requirements.

Any revised version will be published on this page and becomes effective when posted.

Your continued use of the website after updates means that you accept the revised Terms.

Business Information

Petcendra is an online retail store operated by Dongguan Hengfeng Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through petcendra.com.

Brand Name: Petcendra

Company Name: Dongguan Hengfeng Technology Co., Ltd.

Registered Address: Room 1104, No. 1040 Songfo Road, Dalang Town, Dongguan City, Guangdong Province, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

If you have questions about these Terms of Use, please contact Petcendra customer support: