Terms of Service

These Terms of Service govern your use of petcendra.com (“Petcendra”), an online store operated by Dongguan Hengfeng Technology Co., Ltd.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any policies referenced on our website.

Petcendra is owned and operated by Dongguan Hengfeng Technology Co., Ltd.

Throughout these Terms, “Petcendra,” “we,” “us,” and “our” refer to Dongguan Hengfeng Technology Co., Ltd.

If you do not agree with these Terms, please do not use our website or services.

Overview

Petcendra is an online store offering pet toys, pet accessories, and related products designed for pets and pet owners.

These Terms establish the rules and conditions for using our website, purchasing products, and interacting with our services.

By using Petcendra, you confirm that you have the legal capacity to enter into a binding agreement in your place of residence.

Online Store Terms

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use our website for fraudulent, unlawful, or unauthorized activities
  • Provide false or misleading information
  • Attempt to interfere with website security or operation
  • Upload harmful code, malware, or unauthorized materials
  • Access or collect information through unauthorized methods

We reserve the right to restrict or terminate access to our website if these Terms are violated.

Products and Information

Petcendra provides pet toys, pet accessories, and related products.

We make reasonable efforts to ensure that product descriptions, specifications, sizes, materials, colors, images, and other information displayed on our website are accurate.

However, actual product appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography effects
  • Manufacturing variations
  • Material characteristics

Customers are responsible for reviewing product information, dimensions, intended use, and safety instructions before purchase.

Pet products should be selected based on your pet’s size, habits, and individual needs.

We reserve the right to modify, update, or discontinue products without prior notice.

Orders

Submitting an order does not guarantee final acceptance.

We may refuse, limit, or cancel an order for legitimate reasons, including:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Product availability issues
  • Pricing errors
  • Shipping restrictions
  • Incorrect customer information

If an order is cancelled after payment has been collected, any eligible refund will be issued to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information when placing an order.

Prices and Payment

Product prices are displayed in the currency shown on our website and may change without prior notice.

Applicable shipping fees, taxes, discounts, and other charges will be displayed during checkout where available.

By submitting payment information, you confirm that:

  • The information provided is accurate
  • You are authorized to use the selected payment method
  • You have reviewed and accepted the order details before completing payment

Payments may be processed through independent payment providers according to their own terms and privacy policies.

Shipping and Delivery

Shipping methods, processing times, estimated delivery periods, and related conditions are described in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

Delivery delays may occur due to:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Holidays
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

Please review our Shipping Policy for additional details.

Returns and Refunds

Returns, refunds, cancellations, damaged products, and incorrect orders are handled according to our Return & Refund Policy.

Please contact us before returning any product.

Unauthorized returns may not be accepted or processed.

For damaged, defective, or incorrect items, we may request photos or videos of the product, packaging, and shipping information to review the issue.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Product Use and Safety

Pet products should be used responsibly and according to their intended purpose.

Customers should:

  • Select products suitable for their pet’s size and behavior
  • Supervise pets when using toys or accessories where appropriate
  • Regularly inspect products for damage or wear
  • Stop using products that become damaged

Petcendra products are not intended to replace proper pet supervision.

We are not responsible for damage or injury caused by improper use, misuse, or failure to follow product instructions.

Intellectual Property

All content available on Petcendra, including but not limited to:

  • Text
  • Images
  • Graphics
  • Logos
  • Product designs
  • Website layouts
  • Brand materials

is owned by or licensed to Petcendra and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

Prohibited Uses

You may not use our website or services:

  • For unlawful, fraudulent, or misleading activities
  • To violate the rights of others
  • To submit inaccurate or unauthorized information
  • To distribute malware or harmful code
  • To collect personal information without authorization
  • To interfere with website security or performance
  • To misuse our products, services, or intellectual property

We reserve the right to suspend or terminate access when prohibited activities occur.

Third-Party Services

Our website may use third-party services, including:

  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Marketing platforms
  • Other service providers

These third parties operate independently and may have their own terms and privacy policies.

Petcendra is not responsible for the availability, content, security, or privacy practices of third-party services.

Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate information, secure operations, and reliable services.

However, we do not guarantee that:

  • The website will always be available
  • All information will always be error-free
  • Products or services will meet every individual expectation

To the maximum extent permitted by applicable law, Petcendra and Dongguan Hengfeng Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability that cannot legally be limited.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on this page and will become effective when posted.

The Terms applicable to your purchase or website use will generally be the version effective at the time of your interaction with our services.

Contact and Business Information

Questions about these Terms of Service may be sent to:

Brand Name: Petcendra

Company Name: Dongguan Hengfeng Technology Co., Ltd.

Registered Address: Room 1104, No. 1040 Songfo Road, Dalang Town, Dongguan City, Guangdong Province, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.