Terms of Service

These Terms of Service govern your use of petcendra.com (“Petcendra”), an online store operated by Chaozhou Jiahe Xuan Trading Co., Ltd.

By accessing our website, using our services, or placing an order through the website, you agree to these Terms of Service and any policies referenced on our website.

If you do not agree with these Terms, please do not use our website or services.

Petcendra is owned and operated by Chaozhou Jiahe Xuan Trading Co., Ltd.

Overview

Throughout these Terms, “Petcendra,” “we,” “us,” and “our” refer to Chaozhou Jiahe Xuan Trading Co., Ltd.

Petcendra is an online store offering pet toys, pet accessories, and related products designed to support everyday pet care and enjoyment.

By using our website or purchasing products from us, you agree to comply with these Terms and all applicable laws and regulations.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our website, products, or services for any unlawful, fraudulent, unauthorized, or harmful purpose.

You must not attempt to interfere with website security, introduce malicious code, access unauthorized areas, or disrupt the operation of our services.

Products and Information

Petcendra makes reasonable efforts to display product descriptions, sizes, materials, colors, features, prices, and images accurately.

However, actual product appearance may vary slightly due to lighting, screen settings, photography, manufacturing differences, or material characteristics.

Customers are responsible for reviewing product information, product suitability, size recommendations, and usage instructions before purchasing.

For pet products, customers should select items appropriate for their pet’s size, behavior, and individual needs.

We may update, modify, or discontinue products and product information without prior notice.

Orders

Submitting an order does not guarantee final acceptance.

We reserve the right to refuse, limit, or cancel orders for legitimate reasons, including:

  • Payment failure
  • Suspected fraud or unauthorized transactions
  • Inventory limitations
  • Pricing or product information errors
  • Shipping restrictions
  • Incorrect customer information

If an order is cancelled after payment has been received, an eligible refund will be issued to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

Prices and Payment

Product prices are displayed in the currency shown on the website and may change without prior notice.

Shipping fees, taxes, discounts, and other applicable charges will be displayed during checkout where applicable.

By submitting payment information, you confirm that:

  • The information provided is accurate
  • You are authorized to use the selected payment method
  • The payment transaction is valid and authorized

Payments may be processed through independent third-party payment providers under their own terms and privacy policies.

Shipping and Delivery

Order processing times, shipping methods, estimated delivery periods, and related conditions are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Delays may occur due to carrier operations, customs processing, weather conditions, holidays, remote locations, high shipping volumes, or other circumstances beyond our reasonable control.

Returns and Refunds

Returns, refunds, order cancellations, damaged products, and incorrect orders are handled according to our Return & Refund Policy.

Please contact us before returning any product.

Unauthorized returns may not be accepted or processed.

For damaged, defective, or incorrect items, we may request photographs or videos of the product, packaging, and shipping label to review the issue.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Intellectual Property

All website content, including text, images, graphics, logos, designs, product descriptions, and page layouts, is owned by or licensed to Petcendra and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

Prohibited Uses

You may not use our website:

  • For unlawful, fraudulent, or misleading activities
  • To submit false or inaccurate information
  • To violate the rights of others
  • To distribute viruses, malware, or harmful code
  • To collect personal information without authorization
  • To interfere with website security or operation
  • To misuse our products, services, or intellectual property

We reserve the right to suspend or terminate access to our website if these restrictions are violated.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising services, and other business partners.

We are not responsible for the content, availability, security practices, privacy policies, or terms of independent third-party services.

Your use of third-party services may be subject to their own terms and policies.

Disclaimer and Limitation of Liability

We strive to keep our website, products, and services accurate, secure, and available.

However, we do not guarantee that the website will always operate without interruption, delays, or errors.

To the maximum extent permitted by applicable law, Petcendra and Chaozhou Jiahe Xuan Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

This limitation does not exclude liability that cannot legally be limited.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business operations, or legal requirements.

The latest version will be published on this page and will become effective when posted.

Contact and Business Information

Questions about these Terms of Service may be sent to the contact information below.

Brand Name: Petcendra

Company Name: Chaozhou Jiahe Xuan Trading Co., Ltd.

Registered Address: Room 402, 4th Floor, Building 34, Houtang Section, Fengxin Street, Xiangqiao District, Chaozhou, Guangdong, China.

Email: service@petcendra.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.